Effective October 13, 2026
PestDesk HQ is a trading name of Vantage Desk Operations LLC, a Wyoming company, 30 N Gould St, Ste N, Sheridan, WY 82801. We handle calls, texts and email for pest control companies, under their name. This page explains what information we handle and how. Questions go to hello@pestdeskhq.com.
Only to provide the service: answering calls, texts and email, booking and confirming visits, sending follow-ups and reminders the client has asked for, checking quality, and reporting to the client. We use a client's customer information only for that client's account, never for anyone else's.
We use a client's customer list to recognize their existing customers, so their calls are never screened as sales calls.
We do not sell personal information. We share it only with the service providers that run our systems (phone and texting, email, hosting, scheduling and AI processing), under contract and only so they can provide those services, and with the client the information belongs to. We may also disclose information when the law requires it.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
When someone calls one of our clients to sell something, or an automated sales call comes in, the voice agent may end the call politely. We note the caller's name, company, phone number, what they were offering and any contact details they leave, and include them in a weekly summary for that client, so the client can get in touch if they choose. We give these callers nothing and pass on no information about the client or its customers. We use these notes only for that client, keep no list of callers shared between clients, and never contact these callers or market to them.
Calls we handle for our clients may be recorded and transcribed so the service works and its quality can be checked. Callers are told at the start of the call.
We keep a client's information while we work for them. When a client asks, or when our work together ends, we return or delete it. The exception is call recordings and transcripts: we keep those for up to 12 months after our work together ends, in case of a dispute or legal claim, and then delete them. If you are a client's customer and want your information deleted, contact the company you do business with, or email us and we will pass your request to them.
Only the people working on a client's account can see that client's information. Passwords are kept in a password manager, and access is removed when someone stops working on an account.
Our service is for businesses and is not directed at children under 13.
If we change this policy, we update this page and the date at the top.