Fast answers for your customers. Follow-ups that keep them renewing.

It depends on the plan. The After-Hours Desk is automated and works only from your approved answers, and a person checks its replies and calls every two hours during office hours. From Full Desk up, a person reads every text and email before it sends. On Full Desk + Voice, any caller who wants a person gets one.

If a caller asks whether they're talking to a person, the agent tells them it's an automated assistant. On Full Desk + Voice it brings in a member of my team if they ask; on the other plans it takes a message for you.

They're trained on your business before they touch a call. Your plans, your pricing, your protocols, how you handle things. They're not licensed applicators and they won't pretend to be. Anything needing a licensed opinion comes to you.

Before you sign anything, I'll show you the system running on a screen share. Once we start, we agree your targets in writing, like how fast calls and messages get answered, and every monthly report shows you exactly how we did against them.

On written replies, that's what the review step is for. On the phone, the agent only works from what you've approved. If a mistake still reaches a customer, we tell you, review it within 24 hours, and fix whatever caused it. The full incident goes in your monthly report, along with what we changed.

Your phone rings first. If you can't pick up, our agent answers. Anything urgent, like someone feeling sick after a treatment, a pet reaction or property damage, isn't handled by the agent. If anyone has symptoms, it tells them to call 911 or Poison Control first. Then it texts you their name, number and what happened, marked urgent, any time of day or night, on every plan.

We answer as your company, since that's what you're hiring us for. Nobody claims to be in your office. If a customer asks straight out, they're told they're speaking to your customer care team.

Our voice agent speaks plain American English. My team and I work from Karachi, Pakistan. Everything we write is in American English and comes from your approved answers. On Full Desk + Voice, a caller who asks for a person speaks with a member of my team, trained on your business. Nobody claims to be in your office.

We don't replace anything, and we don't need to plug in to be useful. Where your software allows it, we can connect directly, and we'll check yours on the call. If it doesn't, even an older in-house system, bookings and messages reach your office as a clear summary to enter, and a regular export of your customer list is enough to run the follow-ups.

No. Your customers keep calling and texting the number they already know. Calls you miss forward to us, and when we call someone back, it shows your number. For texting, we either text-enable your current number or, if your phone company doesn't allow that, set up a text line in your company's name and help you add it to your website and invoices.

Three weeks. In the first two, we have three conversations of about two hours with you or your office manager, or six shorter ones if you'd rather. We come prepared, so you're filling in gaps, not starting from scratch. In the second week we also shadow: we handle things and you review before anything sends. In the third week we go live on the channels you picked.

You do. Your customer records and the approved answers we build are yours, and you take them with you if you ever leave. We never sell your data or use it for anyone else's account. Only the people working on your account can see it, and if you ask us to delete it, we do.

Every number is registered, and consent is tracked for each customer. When someone replies STOP, they're opted out right away by a fixed rule, not left to the AI. Nothing gets texted to a customer who hasn't agreed to hear from you.

No. On every plan with voice, the agent screens out telemarketers and robocalls, so your line stays open for your customers. Screened calls are on us and never count toward your minutes. Once a week you get an email listing who called, in case you ever want them.

Your phone rang first, so the missed call is in your call log. Our agent doesn't call back people who hung up. An automated call to someone who never reached us is the kind of call US rules restrict, and a caller's number can be faked. You choose how long your phone rings before the agent picks up. If callers are hanging up, set it to 5 seconds, the shortest it goes.

We put a "Text us" button on it instead, as part of setup on every plan. A chat window is gone for your customer once they close the tab. A text stays on their phone, so the visit confirmation, reminders and follow-ups all land in the same thread. On a computer, the button shows your number and email instead.

The price on your plan's card, plus a one-time setup fee, paid with your first month when you sign. Half the setup fee comes off your third bill. We cover the text-line registration and payment fees. Screened sales calls never count. Your bill only changes if you go past your call minutes (the first time is on us; after that you get a text at 80%, and extra minutes are $0.90, or you can add a pack), or if you keep going over your plan's volume, which your monthly report shows you before anything changes.

The first three months after go-live are a commitment, because setup is real work on both sides. After that it's month to month: tell us you're leaving and your service ends at the end of the next calendar month. Nothing is billed after that. After the first three months you can also move to a smaller plan with the same notice.

Why three months? The answers we start with are our best version of how you run things. Real customers ask things nobody thought of, and every question the agent can't answer is written up for you to approve and add. Your first monthly reports show those gaps getting filled.

If the review week shows it isn't right for you, you can walk away before we go live. Your first month is refunded; the setup fee isn't.

Yes. The After-Hours Desk is $495 a month for texts and email answered 24 hours a day, 7 days a week, or $795 with our voice agent also answering the calls you can't get to and booking visits with your approval. It's an easy way to see how we work with your customers, and you can add more whenever you're ready.